Building Interpersonal Skills
Soft skills may sound simple, but they are some of the most challenging for leaders to master. Unlike technical skills, which can be learned through repetition and hard data, interpersonal skills require leaders to manage their own emotions, challenge their biases, and consistently invest in relationships—a process that takes time and intentional effort. Many leaders lack these skills because traditional training often emphasizes technical or operational competencies over interpersonal growth.
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WHO'S IT FOR?​​
New Leaders
Build confidence and practice difficult conversations in a safe, supportive environment.
Experienced Leaders
Gain fresh strategies, refine their communication skills, and receive actionable feedback to elevate their impact.
Three Modules
These three modules equip leaders with essential interpersonal skills to enhance emotional intelligence, foster resilience, and strengthen empathic listening. Choose the full program with 1:1 coaching for deeper development or seamlessly integrate select modules into your existing leadership training.
1
Emotional Intelligence
In this workshop, leaders learn to recognize and manage their emotions—and those of others—while staying calm under pressure and responding thoughtfully. Emotional intelligence is the foundation of strong leadership, driving better decisions, stronger relationships, and improved morale.
2
Empathic Listening
Empathic listening is more than hearing words—it’s about understanding the emotions, intentions, and concerns behind them. This workshop teaches leaders how to listen deeply, ask clarifying questions, and demonstrate understanding, even in high-pressure situations. Leaders who master empathic listening build trust, reduce misunderstandings, and de-escalate conflicts before they spiral.
3
Resilience Training
Resilient leaders are the backbone of organizations during times of change. Through fun and engaging improv exercises, your team practices thinking on their feet, staying composed under pressure, and finding creative solutions. By fostering resilience, leaders develop the mental toughness to adapt, bounce back from setbacks, and inspire their teams to navigate uncertainty with confidence.
StrategiesHigh Emotional Intelligence Drives Retention for Handling Tough Discussions
Top-performing leaders excel in emotional intelligence, leading to stronger team connections. Research shows that organizations with emotionally intelligent leaders see a 34% higher retention rate as employees feel more valued and understood.
Resilient Workplaces Reduce Burnout
Organizations that prioritize resilience see 30% lower burnout rates and significantly higher employee engagement, resulting in better performance and reduced absenteeism.
Resilience Reduces Stress and Drives Performance
Resilient leaders create adaptable, high-performing teams. Studies indicate that workplaces emphasizing resilience see a 30% decrease in burnout and stronger overall engagement, resulting in higher productivity and lower absenteeism.
Active Listening Boosts Productivity
Leaders who actively listen create more engaged and efficient teams. Studies indicate that companies with skilled listeners experience a 47% increase in team productivity and fewer costly errors due to miscommunication.
Empathic Leaders Build Stronger Teams
Leaders who demonstrate empathy foster deeper connections and trust. Research shows that teams led by empathic managers experience higher collaboration, reduced conflict, and increased job satisfaction, leading to a more engaged workforce.
Trustworthy Leadership Strengthens Morale
Transparent and engaging leadership fosters trust across teams. A Gallup study found that employees who trust their leaders are 61% more likely to stay with their company, reducing turnover and improving workplace culture.
What Our Clients Say
Jeff Gerestein, City of Brooks
"We have presented two very effective and interactive workshops with our organization. Their comedic and engaging presentation style in the ‘I Need to F***ing Talk To You’ workshop has left a lasting impression on our staff. I highly recommend this workshop if you are looking for a valuable, cost-effective customer service training option.”
